A leader's reaction to a mistake defines team culture. Choosing inquiry ("What was your thought process?") over accusation ("That was wrong") is a powerful shift. This article explores the science of how this simple change builds psychological safety, fosters a growth mindset, and unlocks a team's potential for innovation and resilience.

True, lasting behavioral change is identity change. Every action a leader takes is a "vote" for the type of professional they wish to be. When you pause to identify and deal with one low-value task, you cast a powerful vote for a new identity: a strategic operator who protects their focus. This is not about thinking your way into a new way of acting; it is about acting your way into a new way of thinking.